Privacy Policy for Users of Carinfos.net

1. Overview

1.1. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle your personal information, why we collect it, how we use it, and your rights regarding your personal data.

1.2. This Privacy Policy applies when you use our website www.carinfos.net, visit our social media pages, or contact us through email, phone, or other electronic communication methods.

1.3. In this Privacy Policy, "personal data" refers to any information that can directly or indirectly identify you, such as your name, email address, IP address, etc. The terms "you" and "your" refer to users of the Platform and its services, visitors to our social media pages, or individuals communicating with us.

1.4. We process your personal data in compliance with the General Data Protection Regulation (GDPR) and relevant national laws.

1.5. By using the Platform, its services, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

1.6. Our platform may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies separately.

1.7. We may update this Privacy Policy periodically. Any changes will be communicated to you either via email or through a notification on the Platform. Please review this Privacy Policy regularly to stay informed.

1.8. You can find our Cookie Policy separately for detailed information on how we use cookies and similar technologies. For information regarding our compliance with GDPR, please refer to our GDPR Compliance page.

2. About Us

2.1. The controller of your personal data is Carinfos.net ("we", "our", or "us").

2.2. If you have any questions about this Privacy Policy or how we process your personal data, please contact our Data Protection Officer (DPO) via email at [email protected].

3. How We Collect Your Personal Data

3.1. We collect your personal data in several ways:

  • Directly from you when you provide it to us, such as when you register on the Platform, use our services, make a payment, or contact us.

  • Automatically, through the use of our Platform or social media interactions, such as IP addresses, service preferences, order history, etc.

  • From third parties, including service providers or payment processors.

    3.2. If you provide us with personal data about others, you must ensure that you have the right to do so and that those individuals are aware of how their data will be used.

4. What Personal Data We Process

4.1. We process your personal data for various purposes:

  • Account Creation and Service Usage: Email address, account details, service history.

  • Payment Processing: Payment details, payer information.

  • Providing Reports: Vehicle details, technical and registration information.

  • Customer Support and Communication: Contact information, communication history.

  • Platform Administration and Security: IP addresses, device information, cookies (refer to Cookie Policy for more details).

  • Marketing and Surveys: Contact information, preferences, survey responses (based on your consent).

  • Reviews and Public Awareness: Review content, public profile information (with your consent).

  • Legal Obligations and Dispute Resolution: Complaint and dispute information.

    4.2. We may also process your data with your consent for specific purposes, such as receiving marketing communications.

5. Legal Basis for Processing

5.1. We process your personal data based on the following legal grounds:

  • Performance of a Contract: When processing is necessary to provide our services to you (e.g., creating an account, delivering reports).
  • Legal Obligation: When we are required to comply with legal obligations (e.g., storing payment details for accounting purposes).
  • Legitimate Interest: For improving and securing our services or for dispute resolution.
  • Consent: For marketing communications or promotional activities (you can withdraw consent at any time).

6. Marketing Communications

6.1. We may send you marketing communications about our services, promotions, or surveys if you have given your consent or if you are a current client.

6.2. You can withdraw your consent or opt-out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

6.3. We collect information on how you interact with our communications to improve their relevance.

7. Data Retention

7.1. We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7.2. After the retention period, your personal data will be either securely deleted or anonymized. You can request specific details regarding retention periods by contacting us.

8. Data Sharing and Transfers

8.1. We may share your personal data with third parties who assist in our operations, including IT service providers, payment processors, and marketing agencies.

8.2. We may share your data with law enforcement or regulatory authorities where required by law.

8.3. If we transfer your personal data outside of the EU/EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data.

9. Your Rights

9.1. Under GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data.

  • Right to Rectification: Correct any inaccurate personal data.

  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").

  • Right to Restrict Processing: Request a restriction on data processing in certain circumstances.

  • Right to Data Portability: Receive your personal data in a structured, machine-readable format.

  • Right to Object: Object to processing based on legitimate interest or for direct marketing purposes.

  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

    9.2. To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before processing your request.

    9.3. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority, such as the CNIL in France.

10. Data Security

10.1. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.

10.2. For more information on how we protect your data, please contact us.

11. Cookies and Tracking Technologies

11.1. We use cookies and similar tracking technologies to improve your experience on our Platform. Please refer to our Cookie Policy for more detailed information about the types of cookies we use, their purpose, and how you can manage your preferences.